Rick Hendrick Toyota Update Regarding Recalls
Nothing is more important to Rick Hendrick Toyota than doing the right thing for our customers -- and restoring their confidence in the safety of our vehicles. We deeply regret the concern that our recalls are causing for our loyal customers, and we are making an all-out effort to develop and implement effective remedies as quickly as we can.

Our staff at the dealership, including sales and service, is well informed about all aspects of the recall and how it may affect our customers and/or their vehicles. Whether you own or are considering owning a Toyota product and have a concern related to the recall please call our dealership, we are here to help. Please also note that many models are unaffected.

Our highest priority is to fix the accelerator pedal problems for our existing customers. We want to reassure our Toyota owners that instances of sticking pedals are rare and generally do not occur suddenly. Toyota is currently in the process of recalling vehicles to remedy the issue of pedal entrapment and we have begun sending instructions to customers about how we will fix their vehicles. Customers who have any questions or have experienced any issues with their accelerator pedals should visit Toyota.com, contact the Toyota Customer Experience Center at 1-800-331-4331, or call their local Toyota dealer.

The engineers at Toyota have identified the cause of the problem and are focusing all of their energy and resources on developing and thoroughly testing remedies. The engineers have been working around the clock and we’ve been in direct communication with the National Highway Traffic Safety Administration (NHTSA) throughout this process.

Toyota has taken the unprecedented step of stopping production to help serve our customers quickly and ensure that all new Toyota vehicles going forward do not experience this problem.